Remote support
While we are on the phone, you let us see your screen and we fix the problem together. You stay in control throughout.
Book a remote support sessionIn three steps
Download the tool
RustDesk, free and secure open-source software, ready in seconds. Download and follow the guide.
Give us the ID
Open the program: it shows an ID and a code. Read them to us over the phone.
Accept the connection
A window asks for your consent. You see everything, and you can stop at any time.
Download the tool
Only download it when we ask you to, during our call.
When we call, we send you the download link by text message or email. Just open it: we guide you step by step.
We work on Windows PCs and Android devices. Apple devices (Mac, iPhone, iPad) are not part of our services.
Step-by-step guide
Choose your device. It takes two minutes, and we stay on the phone with you.
Download
Click “Download for Windows”. The file is saved to your Downloads folder.
Open
Open the downloaded file. If Windows asks for confirmation, accept. RustDesk opens straight away, with no installation.
Connect RustDesk to our server
Open RustDesk's settings (the menu next to your ID), Network section, then “ID/Relay server”. Paste the ID server and key from the “Connection settings” box above. You only do this once.
Give us access
Read us, over the phone, “Your ID” and the “One-time password” shown in the RustDesk window.
Accept, then finish
A window asks you to accept the connection: click “Accept”. You see everything we do. To stop at any time, click “Disconnect” or close RustDesk.
Download
Tap “Download for Android”. If your phone asks you to allow installation from your browser, allow it this once.
Install and open
Open the downloaded file, install RustDesk, then open the app.
Connect RustDesk to our server
Open RustDesk's settings (the menu next to your ID), Network section, then “ID/Relay server”. Paste the ID server and key from the “Connection settings” box above. You only do this once.
Share your screen
In RustDesk, open the screen sharing tab, start the service and accept the permissions requested.
Give us access
Read us, over the phone, “Your ID” and the “One-time password” shown in the RustDesk window.
Short address to remember: phronesis-it.fr/help
Official RustDesk version .
Stay safe
Never give your RustDesk ID and password to someone who calls you unprompted, even if they claim to be your bank, Microsoft or a public service. Phronesis IT only connects at your request, during an appointment or a call you initiated yourself.
You stay in control, from start to finish.
Nothing without your consent
You start the tool and accept the connection. Without you, no access is possible.
Everything stays visible
You see every action on screen, and you can end the session at any time.
End-to-end encrypted
Exchanges between your device and ours are encrypted: nobody else can read them.
Nothing stays open
At the end, the session is closed and access removed. Details are in our remote support terms.
Let's talk about your setup.
The simplest way is to call us. A first conversation is always free.
+33 7 82 52 10 87- Send a message
- Hours
- Monday to Friday, 8am to 7pm