The person behind Phronesis
A personal IT department rests on one person. Here is yours.
Eric Pignol
For more than twenty years, I ran day-to-day IT for large organisations: service centres, user support, major outsourcing contracts, with teams of up to around 300 people.
I founded Phronesis IT to bring the same rigour to those who have no IT department: professional practices, independents and families. One point of contact, written commitments, and IT you no longer have to think about.
Background
- Interim manager for IT support transformation at a national medical laboratory group (since 2026)
- Independent senior consultant in IT service management and governance (since 2022): maturity audits, support chains, processes and tools
- Audit of IT outsourcing contracts for a major client, in strict confidence (2025)
- IT service manager for an international healthcare group (2024-2025)
- Business unit manager at an IT services company in Lyon (2023-2024)
Education and certifications
- Studied at Coventry University, United Kingdom
- Nexthink DEX Management Professional, measuring users' digital experience (2026)
- [Other certifications to confirm: ITIL, Nexthink…]
- Bilingual English and French
Why Phronesis? Because in IT, technical skill is not enough. You need to know what to do, what to avoid, and when to act. Aristotle called it practical wisdom, and it is how I work.
Where we work
Remote by default: that is how most requests are solved, often within minutes.
- Remote
- Anywhere, every working day.
- Pays de Gex
- Gex, Divonne-les-Bains, Ferney-Voltaire, Saint-Genis-Pouilly and nearby. Visits by appointment.
- Geneva and La Côte
- Geneva, Nyon, Rolle and nearby. Visits grouped on days planned in advance.
- Lausanne
- Scheduled visits, on a calendar agreed together.
Confidentiality charter
A signed non-disclosure agreement
Before any work begins, for businesses and for private clients who wish it.
A data processing agreement
Compliant with the GDPR and the Swiss Federal Act on Data Protection (FADP).
Access by written mandate, never without your knowledge
Every remote session is authorised by you and visible on screen.
Protected credentials
An encrypted password manager and two-factor authentication on all our accounts.
Access revoked after every intervention
Temporary access is removed as soon as the work is done.
No copy of your data
We keep nothing that belongs to you, and we do not sell hardware.
Remote access arrangements are set out in our remote support terms.
Let's talk about your setup.
The simplest way is to call us. A first conversation is always free.
+33 7 82 52 10 87- Send a message
- Hours
- Monday to Friday, 8am to 7pm